Terms and Conditions
These conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the conditions set out below.
Before you place an order, if you have any questions relating to these conditions or any problems when attempting to order online then please contact customercare@hornby.com or telephone us on
Definitions
"Conditions" means these terms and conditions; "Goods" means a product displayed for sale on the website; "Product Description" means that part of the website where certain terms and conditions in respect of the individual Product are provided; "We/Us" means Hornby Hobbies Limited; "Website" means all Hornby Hobbies Ltd websites including, but not limited to www.hornby.com, www.scalextric.com, www.airfix.com, www.corgi.co.uk, www.humbrol.com or any subsequent URL which may replace these; "You" means a user of this Website.
We reserve the right to modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you acknowledge that we shall not be liable to you or any third party for any modification to or withdrawal of the website.
We also reserve the right to change the conditions from time to time.
Damage to your computer
We make every effort to ensure that this website is free from viruses or defects. However, We cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. We will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
Description of Goods
We will take all reasonable care to ensure that all details, descriptions, and prices of goods appearing on the website are correct at all times and we aim to keep the website as up to date as possible.
It is understood and agreed that product images are not necessarily representative of the finished model.
Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only.
We have made every effort to display as accurately as possible the colours of our products that appear on the Website. However, as the actual colours You see will depend on your computer monitor, We cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, We disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website. We confirm that all our goods conform to the CE (Conformité Européenne / European Conformity) Marking Directive by independent accredited test laboratories where relevant.
In rare instances, should it occur that an item becomes unavailable prior to your checking out, you will be notified that the item is no longer available during the checkout process.
All items are subject to availability. If during processing we discover for any unforeseen reason that we cannot complete the order we will cancel the order and email you explaining why (for instance, a stock shortage, inability to obtain payment, or product description fault).
We will not supply substitute products without contacting you first.
If one item is out of stock we will only ship the available goods and your payment method will be debited with the value of the despatched goods rather than the whole order value.
Certain models photographed on this website are hand finished prototypes. The final quality of factory-produced models will be superior. All measurements are approximate. We reserve the right to improve and amend specifications on all models.
Intellectual Property
Hornby, Corgi, Scalextric, Airfix, Lima, Jouef, Rivarossi, Heiko, Arnold, Electrotren, Bassett-Lowke, Tri-ang, Rovex and Humbrol are registered trademarks and the property of Hornby Hobbies Ltd. The content of the website also includes but not limited to designs, titles, trade dress, art work and logos protected by copyright and intellectual property rights. Registered and unregistered trademarks as well as any content of the website shall not be used or reproduced without our written consent.
All other trademarks and/or content that appear on this Website are the property of their respective owners. You acknowledge You shall be solely liable for unauthorised use of this property.
Prices
All prices are displayed inclusive of VAT or GST and are payable in British Pounds.
Unless otherwise specified prices payable for the goods are exclusive of delivery and are subject to our right to require payment of delivery charges, insurance costs, customs duties, special handling charges and/or packaging charges as appropriate.
We have the right at any time to revise prices to take into account increases in costs including (without limitation) costs of agreed changes in any taxes, duties, levies or exchange rates or costs arising as a result of site conditions, delays, interruptions, lack of information and any other factor beyond our control.
Australian GST
From the 1st of July 2018 we will be charging GST (Goods and services tax) at 10% on all orders to Australia.
GST registration number
BFPO Addresses Based Outside of the UK
To request a VAT refund for a BFPO address outside of the UK, please email us once your order has been dispatched. Remember to include the order number with your request.
A list of valid BFPOs can be accessed through the following link: https://www.gov.uk/government/publications/british-forces-post-office-locations
Orders and Delivery
Orders must only be placed by persons aged eighteen (18) or over and with full legal capacity. Persons under eighteen (18) or persons who do not possess full legal capacity shall not use this website nor place an order without supervision by a parent or guardian.
All delivery charges must be paid by you. Delivery shall be made at the address specified by You at the time of ordering. We will make every effort to deliver within the times specified.
All times or dates given for delivery of the goods are only estimates given in good faith and are not conditions or warranties of contract.
If the goods are required for a specific date we recommended they are ordered well in advance to avoid any disappointment.
Delivery charges vary depending on the type of products ordered and the service you select and can only be refunded in accordance with your legal rights under the Consumer Contracts Regulations and other legislation.
At the time the goods are delivered to the address given by you the risk in the goods shall pass to you and you shall be solely responsible for the custody and maintenance thereof.
You agree to indemnify and hold us harmless should the products not be delivered due to you providing us with an incorrect address.
What is delivery time to outside UK?
ROW up to 12 working days
What is delivery time inside the UK?
Express shipping: £6.95
Your order will be activated within 1 working day of the order being received. Delivery to England and Wales will be distributed between 1-2 working days while Northern Ireland, Scottish Highlands and Islands are an additional day for delivery. We currently offer a delivery service of DPD.
Standard: £3.95
Your order will be activated within 1 working day of the order being received. Items are dispatched within 4-5 working days from activation. While we always aim for customers to receive their order as quickly as possible, please note at busy times there may be a delay in shipping your order from our warehouse.
Please note: Express shipping DOES NOT mean orders will be received the following day as we may not ship on the day the order is received.
Pre-order items will be released for payment and despatched as soon as they come into stock and will therefore incur delivery charges where applicable. If you have different pre-order items in your basket, or a mixture of pre-order and in stock items these will each show a separate delivery charge.
Pre-ordered item will have separate delivery charges as they are not guaranteed to be received and shipped at the same time. Please note we are happy to review shipping charges for items received together over the applicable standard delivery threshold.
Due to the combination of COVID and recent Brexit changes we are experiencing delays in sending goods both inside and outside the UK.
Local charges will be payable when the courier is ready to deliver your parcel. If you do not pay these charges and reject the delivery the goods will be returned. The cost of return will be deducted from your final refund total.
Payment
Payment may be made by any of the methods indicated on the website. Goods will not be shipped unless payment is received in full. We will pass on your bank/credit card details to the Payment Interface for processing. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
Payment is automatically authorised online and your credit/debit card will be charged when the order is accepted and the items are ready to be despatched.
For pre-order items your credit/debit card will be verified at the time when your order is placed but you will not be charged until the items are available and ready to despatch.
Damaged or Defective Goods
If, in the unlikely event, your goods arrive in a damaged condition or are defective, You must inform us as soon as is practically possible and in any event no later than fourteen (14) days after discovery. Failure to do so will deem that you have accepted the goods.
The goods must be unmodified, have been properly used under normal conditions and have been properly stored, installed and maintained.
The goods or parts thereof should be returned to us in its original packaging together with supporting documentation giving the invoice number and the nature of the defect or shortage.
For further information on returning goods, please refer to our Customer Care section.
If for any reason a replacement is not available for a damaged or defective item then we will refund the value of the returned goods by the original payment method.
Right to cancel
Under the Consumer Contracts Regulations you have the legal right to cancel your order within fourteen (14) working days of receipt of the goods. If for any reason you are not entirely happy with your order we will refund the value of the goods supplied provided that you first notify us of your intention to cancel using the procedure outlined herein and providing that the goods, together with the original invoice, are returned to us in perfect condition and in the original packaging to the address specified on the invoice within fourteen (14) working days after the day of delivery. A certificate of posting should be obtained as We cannot be held responsible for the non-delivery of Goods to our address without it.
To cancel your order please telephone Us on
Cancellation by us
We reserve the right to cancel the order if:
- We have insufficient stock to deliver the Goods You have ordered
- We cannot obtain payment
- A product, price, or offer description fault has been identified
- We do not or cannot deliver to your area/Country
If we do cancel your contract we will notify You by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within thirty (30) days of your order.
We reserve the right to withdraw any goods from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to You or any third party by reason of our withdrawing any goods from this website whether or not those goods have been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Returns
We want you to be totally satisfied with your purchase. If for any reason you are not entirely happy with your order we will refund the value of the goods supplied provided that you first notify us of your intention to cancel using the procedure outlined here and providing that the goods, together with the original invoice, are returned to us in perfect condition and in the original packaging to the address specified on the invoice within seven (7) working days after the day of delivery. A certificate of posting should be obtained as We cannot be held responsible for the non-delivery of Goods to our address without it.
For further information on returning goods, please refer to our Customer Care section on the Website.
Local charges will be payable when the courier is ready to deliver your parcel. If you do not pay these charges and reject the delivery the goods will be returned. The cost of return will be deducted from your final refund total.
User Generated Content
User generated content (“UGC”) refers to submissions made to our website, most commonly via the Forum, from users not employed by Hornby Hobbies Limited.
By posting to our Forum, and website, you acknowledge and agree you are granting Hornby Hobbies Limited permission to use your work, free of charge, including but not limited to on our websites, social media channels and in printed and online publications. It is understood you remain the owner of the work and you can continue to share and use your content as you like.
This permission also allows Hornby Hobbies Limited to share UGC with trusted third parties, such as external companies that assist in producing promotional assets.
When using and sharing UGC we will endeavour to ensure the submissions are not altered in any way, although some editing may be required including but not limited to cropping of images as well as correcting spelling and grammatical errors.
UGC submitted to Hornby Hobbies Limited is assumed to be your own original content unless specifically stated otherwise. If you have used the work of others you must have obtained the necessary rights or permissions to use it. If your content clearly identifies anyone else you acknowledge they have consented to the content being used by yourself as well as Hornby Hobbies Limited.
We shall not be liable for any claims arising out of the use of third party work.
You shall indemnify and hold us harmless of any and all claims arising out of the use of third party work.
Where possible Hornby Hobbies Limited will always credit the creator of the UGC and will link back to the original location.
On occasion it may be required for Hornby Hobbies Limited to contact you regarding content you have submitted. Where possible this will be via email (on the email address attached to your website account) but we may use other internal systems to find your contact information (orders placed with Hornby Hobbies Limited, or previous emails sent to us are two examples).
If you do not wish to have your content used by Hornby Hobbies Limited, this shall be clearly stated with your submission or contact the Forum Administrator (forum@hornby.com). We will always attempt to adhere to your wishes but it is understood there may be circumstances where, for any reason, it may not be possible to remove the UGC you’ve submitted, such as in a printed magazine.
Should some UGC used by Hornby Hobbies Limited be judged offensive, infringe your or anybody else’s copyright, or is unlawful in any way, please contact us immediately stating the content at fault and where you have seen it. There are a number of ways of contacting us including but not limited to Hornby Hobbies Limited websites and Customer Care.
We shall not be liable for any claim arising out of the content of any UGC.
Liability
In any case we shall not be held liable other than to the extent permitted by law. You acknowledge You shall indemnify and hold us harmless for all losses including but not limited to direct, indirect and consequential loss.
Your statutory rights are not affected by these conditions. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the conditions. For further information about your statutory rights contact your local authority Trading Standards Department or Citizens' Advice Bureau.
Legal Notices
There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these conditions govern your use of this website.
Law and Jurisdiction
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
Severance
If any part of the conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the conditions and shall not affect the validity and enforceability of any of the remaining provisions of the conditions.
Voucher / Discount Codes
All offer codes are applied to the value of the order, excluding delivery costs and are subject to our general Terms and Conditions.
The offer code must be entered into the Promotional Code field on the basket page and applied for the discount to be deducted from the order.
Unless stated discounts cannot be combined and only one offer can be applied to any order. Promotional codes can only be used once per customer, unless otherwise stated.
Hornby Hobbies reserves the right to withdraw or amend offers at any time.
Survival
Each provision of the conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
Contact
Hornby Hobbies Limited is a company registered in England and Wales under number
VAT Reg No GB
Competition Terms and Conditions
By entering a competition, you are consenting to receive email communications from Hornby Hobbies Ltd. You can unsubscribe from these communications at any time.
You must be aged 16 or over to enter the competition.
Prize package can only be despatched to a UK address.
The Promoter takes no responsibility for entries which are not received.
The prize promotion is not open to employees of Hornby Hobbies or of any subsidiary or associated company of Hornby Hobbies or to employees’ family members.
Any entries submitted by agents or third parties will be invalid and will not be accepted by the Promoter
The Promoter reserves the right to substitute the prize for one of equal or greater value at any time.
Winners will be selected at random.
The prize is not transferable and there is no cash alternative.
The name and town of residence of the winner may be displayed on the Hornby Hobbies website or social media channels.
Losing entries will not receive any notification.
Prizes will be sent within 14 days of the winner being contacted.
The decision of the Promoter is final and binding and no correspondence will be entered into regarding the outcome of the prize promotion.
The Promoter reserves the right to cancel or amend the terms of this prize promotion at anytime without prior notice. Any changes will be posted within the rules on the site.
Entry constitutes acceptance of these terms and conditions.
No purchase necessary
Route to entry for the competition and details of how to enter are via Corgi's Website, Facebook, Instagram, YouTube and/or Twitter channels.
The winner(s) will be contacted via the relevant website/social media channel within 7 days of closing.