The illogical programming on Hornby's eCommerce system is just bizarre.
When they were having the "phantom stock" problem in the middle of last year I placed an order for 4 models which included 2 "Hurry, last one in stock" models, which turned out to be not in stock at all. So my parcel was despatched with only 2 models in it, BUT with a waybill invoice declaring the FULL ORDER for all 4 models.
As this was an international order I had to pay customs processing and import VAT on the parcel at my side. Thanks to Hornby's incorrect waybill invoice I had to pay VAT & Ad Valorum on 2 models THAT WERE NOT IN THE PARCEL.
That order is still listed on my profile with status "Processing" even though it was about 7 months ago - so they obviously don't have a way to close that off, either.
As I told "customer service" at the time, I will never buy direct from Hornby/Corgi again.
"Fool me once, shame on you, Fool me twice, shame on me".
Fortunately there are dealers in the UK who do have invoicing systems that work properly, so I can still enjoy the products of this company via a reliable supplier.